Privacy Policy
Smith Benedict & co (“us”, “we”, or “our”) operates the Smith Benedict & co website (the “Service”).
This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.
We will not use or share your information with anyone except as described in this Privacy Policy.
We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.
INFORMATION COLLECTION AND USE
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) may include, but is not limited to:
- Identity data such as name, date of birth and national insurance number.
- Contact details such as current residential address, email and telephone number.
- Financial details: bank account details, card payment details, salary information, savings, credit history and any financial commitments.
- Transaction data: details about payments from you and other details related to the services you’ve bought from us.
- Technical data: IP address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you’re using to browse our website.
- Profile data: your username and password, feedback and survey responses.
- Usage data: information about how you use our website, products and services.
- Marketing and communications data: your choices about marketing from us and our business partners, and how you prefer us to contact you.
- Other data: any other information that could be used to identify you that we need to help you buy or sell a home.
If you’re buying and/or selling your property with someone else, we’ll also collect some of this information about the person you’re buying/selling with, like your spouse.
How We Use Your Personal Data
How we use your data provided through our website:
- Communicate with you, e.g.: use contact details such as email address or phone number when responding to enquiries made through our online forms
- Monitor website trends, e.g.: the use of Google Analytics to help aggregate traffic to monitor how the website is being used
- Operate our business more effectively, e.g. seek feedback and use this to help improve our service
- To carry out conveyancing transaction, some of the data collected will be required to complete conveyancing transactions, should you not wish us to use this data then we may not be able to take the matter to completion.
LOG DATA
We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
COOKIES
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
SERVICE PROVIDERS
We may employ third party companies and individuals to facilitate our Service, to provide the service on our behalf, to perform service-related services or to assist us in analysing how our service is used.
These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
SECURITY
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
LINKS TO OTHER SITES
Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you may be directed to that third party’s site or a plug-in provided by a third-party. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
CHILDREN’S PRIVACY
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.
COMPLIANCE WITH LAWS
We will disclose your Personal Information where required to do so by law.
Our Lawful Reasons For Processing Your Personal Data
The UK General Data Protection Regulation 2018 (UK GDPR) is the primary piece of legislation defining your rights over our processing of your personal information. The UK GDPR requires us to declare which of six “lawful reasons” we are relying on when we are processing your personal data: we operate on the basis of “consent” when sending newsletters (you won’t get sent a newsletter unless you have explicitly opted in to receive one) and we operate on the basis of “legitimate interest” when communicating with you in other ways (e.g. when responding to your enquiry).
Transfer of Personal Data
From time to time we may pass personal data such as your name and email address to other services that we use to send out newsletters and other communications (both electronic and print). Companies based outside the UK are permitted destinations under UK GDPR legislation, as long as the country, territory, sector or international organisation is covered by the ‘adequacy regulations’ or by the ‘appropriate safeguards’ set out within that legislation. Many popular US products like Gmail, Dropbox and Mailchimp are covered by Standard Contractual Clauses (SCCs).
Our Use of Google Analytics
We use Google Analytics to monitor how our website is being used so we can make improvements. Our use of Google Analytics requires us to pass to Google your IP address (but no other information) – Google uses this information to prepare site usage reports for us, but Google may also share this information with other Google services. In particular, Google may use the data collected to contextualize and personalize the ads of its own advertising network. Related information:
CHANGES TO THIS PRIVACY POLICY
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Questions or Complaints
In the first instance we hope you will contact us directly with any questions or complaints (contact details are displayed prominently on this website). However, legal rights regarding privacy are the remit of the Information Commissioners Office (ICO) and you will find more information about how to complain here: https://ico.org.uk/concerns/